How can I make a complaint about a product?

In the case of complaints or exchange you have the possibility to return your order within the defined period (14 days) in accordance with our right of cancellation policy. For this, you will bear the immediate cost of returning the product. The purchase price already paid will be reimbursed to you immediately after we receive the returned product. Any signs of usage or use of the product will result in a loss of value which you will be required to compensate if the loss of value is due to your handling of the goods in a way that was not necessary in order to check the consistency, characteristics or functionality of the product. Please be aware that we will deduct a commensurate sum from the reimbursable purchase price for any goods returned unstamped or insufficiently stamped. Depending on your chosen method of payment you will receive the reimbursable amount credited to your account, your PayPal account or your credit card account. If you wish to exchange one product for another, please return the unwanted article and place a new order. For enquiries or further information on the return procedure please contact our customer service via email to at any time or call us from 09:00 – 16:00 h MET on +49 7303 12 7888. The complete cancellation advice with detailed information on the commencement of the cancellation period and the cancellation consequences can be found in our cancellation policy.

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